Terms of Use

Last updated: 22 October 2026

1. Who we are

Trisilar Pte. Ltd. ("Trisilar", "we", "us") is a company registered in Singapore. We build and operate the software products listed on this website, including Wiivy, NeezLab and Wiivor (each a "Service").

2. Acceptance of these terms

These Terms of Use govern your access to and use of our websites and Services. By creating an account or using a Service, you agree to these terms. If you are using a Service on behalf of a company or other organisation, you confirm that you are authorised to accept these terms for that organisation.

If you do not agree with these terms, please do not use the Services.

3. Accounts

• You must provide accurate information when you register and keep it up to date.
• You are responsible for keeping your login credentials confidential and for activity that happens under your account.
• You must be old enough to enter into a contract in your country. Our Services are not directed at children under 13, and we do not knowingly allow them to create accounts.
• Tell us promptly at support@trisilar.com if you believe your account has been used without your permission.

4. Acceptable use

When using a Service, you agree not to:

• break any applicable law, or infringe anyone's intellectual property, privacy or other rights;
• upload or publish content that is unlawful, deceptive, harassing, hateful or sexually exploitative;
• send spam or bulk unsolicited messages, or use a Service in a way that breaks the rules of a connected platform;
• attempt to gain unauthorised access to the Services, other users' accounts, or our systems;
• interfere with or disrupt the Services, for example by overloading, scraping at scale, or circumventing rate limits or security controls;
• resell or redistribute a Service without our written agreement.

5. Connected third-party accounts

Some Services let you connect accounts you hold with other providers — for example social media, messaging or storage platforms — so that we can act on your behalf, such as publishing a post you scheduled.

• You authorise us to access those accounts only to perform the functions you ask for within the Service.
• You remain responsible for complying with the terms of those third-party platforms, and their rules apply to the content you publish through them.
• You can disconnect a linked account at any time from within the Service or from the third-party platform's own settings.
• We are not responsible for a third-party platform changing, restricting or discontinuing its service.

6. Your content

You keep ownership of the content you upload, create or schedule through a Service ("Your Content"). You grant us a limited, non-exclusive licence to host, store, process and transmit Your Content strictly as needed to operate the Service for you — for example, storing a scheduled post until its publication time and then delivering it to the platform you selected.

This licence ends when you delete Your Content or close your account, except where we must retain a copy to comply with the law.

You are responsible for making sure you have the rights to the content you publish through our Services.

7. Our intellectual property

The Services, our software, designs, logos and documentation belong to Trisilar or our licensors and are protected by intellectual property laws. These terms do not transfer any ownership to you. You may not copy, modify, reverse engineer or create derivative works from the Services except to the extent the law expressly allows.

8. Fees and billing

• Paid plans are billed in advance for the period shown at checkout, and renew automatically unless cancelled before the renewal date.
• Prices and what is included in a plan are shown on the relevant product's website at the time of purchase.
• You can cancel at any time; cancellation takes effect at the end of the current paid period, and you keep access until then.
• Refunds and cancellation are covered in full by our Refund & Cancellation Policy, which forms part of these terms.
• If we change prices, we will give notice before the change applies to your next renewal.

9. Service availability

We work to keep the Services running reliably, but we do not promise uninterrupted availability. We may carry out maintenance, update features, or change or discontinue parts of a Service. Where a change materially reduces a core function of a paid plan, we will give reasonable notice.

10. Suspension and termination

You may stop using the Services and close your account at any time. We may suspend or terminate access if you breach these terms, if required by law, or if your use puts our systems or other users at risk. Where it is reasonable to do so, we will tell you first and give you a chance to put things right.

After termination you can request an export of Your Content for 30 days, after which it may be deleted.

11. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we do not give warranties that a Service will meet your particular requirements, or that it will be error-free. Features that use AI can produce output that is inaccurate or unsuitable, and you should review such output before relying on it.

12. Limitation of liability

To the fullest extent permitted by law, Trisilar is not liable for indirect, incidental or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability arising out of or relating to the Services is limited to the amount you paid us for the relevant Service in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded under the law that applies to you.

13. Changes to these terms

We may update these terms as our Services develop or the law changes. The date at the top of this page shows the latest version. If a change is material, we will give notice by email or inside the Service before it takes effect. Continuing to use a Service after that date means you accept the updated terms.

14. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute, without affecting any mandatory consumer rights you have in your country of residence.

15. Contact

Questions about these terms: support@trisilar.com.