Refund & Cancellation Policy

Last updated: 22 October 2026

This policy explains how subscriptions to Trisilar products are billed, how to cancel, and when a refund is available. It forms part of our Terms of Use.

1. How billing works

• Our products are sold as subscriptions, billed in advance for each period (monthly or annually, as selected at checkout).
• Subscriptions renew automatically at the end of each period using the payment method on file, until you cancel.
• Prices, inclusions and the billing period are shown on the product website at the time of purchase, and on your invoice.
• All prices are stated in the currency shown at checkout. Any taxes that apply are shown before you confirm payment.

2. Cancelling a subscription

• You can cancel at any time from the billing settings inside the product, or by emailing support@trisilar.com from the address registered to the account.
• Cancellation stops the next renewal. You keep full access until the end of the period you have already paid for — we do not cut off service on the day you cancel.
• We confirm every cancellation by email. If you do not receive confirmation within 1 business day, please contact us, because the cancellation may not have been recorded.

3. Refunds

Because our products are digital services delivered immediately, fees for a period already started are generally non-refundable. We do issue refunds in these situations:

• Duplicate or incorrect charge — refunded in full.
• Charged after a valid cancellation — refunded in full.
• A paid feature did not work and we could not fix it within a reasonable time after you reported it — refunded for the affected period, in full or pro-rated depending on what you were able to use.
• Accidental renewal — if you contact us within 7 days of a renewal charge and have not meaningfully used the service in that period, we will refund that renewal.

Refunds are not normally given for: a change of mind partway through a paid period; failure to cancel before a renewal date outside the 7-day window above; or loss of access caused by a breach of our Terms of Use.

4. How to request a refund

Email support@trisilar.com from the account's registered email address with the subject "Refund request", and include the invoice number or the date and amount of the charge, plus a short description of the problem.

• We acknowledge refund requests within 2 business days.
• Approved refunds are issued to the original payment method within 5–10 business days. How quickly it appears on your statement depends on your bank or card issuer.
• If we decline a request, we will explain why and tell you what we can offer instead.

5. Free trials

Where a product offers a free trial, we tell you the trial length and the date billing starts before you begin. Cancel before that date and you are not charged. A trial that converts to a paid subscription is covered by the accidental-renewal provision in section 3.

6. Changes to prices or this policy

If we change prices, we give notice before the change applies to your next renewal, so you can cancel first if you prefer. We may update this policy as our products change; the date at the top shows the current version, and changes do not apply retroactively to charges already made.

7. Contact

Questions about billing, cancellation or refunds: support@trisilar.com.