Contact Us

We answer every message that reaches this address

Response times

• General and sales enquiries: within 2 business days
• Support for a paid product: within 1 business day
• Privacy requests (access, correction, deletion): within 30 days, as required by law

Business days are Monday to Friday, Singapore time (GMT+8), excluding Singapore public holidays.

Registered office

TRISILAR PTE. LTD.
60 Paya Lebar Road, #06-28
Paya Lebar Square
Singapore 409051

UEN: 202528394R

This is our registered business address for correspondence. We do not operate a walk-in counter — please email us first so we can help you properly.

What to include

To get a useful answer faster, tell us which product you are using, the email address registered to your account, and what you expected to happen. For billing questions, include the invoice number. Please do not send passwords or full card numbers by email.

Specific requests

• Cancel a subscription or request a refund — see the Refund & Cancellation Policy
• Access or delete your personal data — see Your rights in the Privacy Policy
• Report a security issue — email us with "Security" in the subject line and we will prioritise it